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Maintenance Request

It is a strict policy of this office that all maintenance requests are submitted by email to your property manager or via your Tenant Portal on PropertyMe.

If it is an urgent repair, please call our office during business hours.

Maintenance Troubleshooting Guide

HOT WATER SYSTEMS

If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up.  Locate the filler/relief valve on the side of the hot water tank and lift the lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power is on has the power box tripped the switch or blown a fuse, or has your shower routine changed or increased?(tank capacity and/or tariff rates will affect this). Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker. Note: Please follow the above procedure before requesting maintenance.  If this does not rectify the problem please contact our office.  Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.

WATER LEAKS

Water bubbling out of the ground could be a serious problem and could lead to further complications. It is recommended that the water meter be turned off until the leak can be repaired. Roof leaks can also worsen quickly, contact SES to arrange temporary tarps and phone our office immediately.

SMOKE ALARMS

From time to time your smoke alarms may sound incorrectly, press the hush button which can be found on the alarm or the wall controller. Sometimes you may need to open the smoke alarm, disconnect the power supply and then disconnect the battery.

If this troubleshooting fails you will need to contact the after hours number of the company who services your fire alarms and notify the property manager as soon as possible. It is important to contact the right company so no unnecessary callout fees are incurred.

BATH/SHOWER LEAKS

A common problem in properties is leaking from wet areas eg. bathrooms, kitchens, into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem. Water leaks are a property’s worst enemy causing more damage and the possibility of mould growth.

LEAKING FROM TOILETS

This is usually  a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. This will help minimise water loss.

WASHING MACHINE

Check the power is connected, the water taps are turned on, the load of clothes is not off balance or too high, lid is connected with on/off switch when closing, hoses are securely attached, if leaking- check hoses for splits.

When all else fails, phone us during office hours.

FAULTY SWITCHES OR FANS

Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.

LIGHTS

Check the power or fuse box. Ensure the power is on and the switch has not tripped.

Tenants are responsible for replacing blown light bulbs. If the problem is not remedied contact your property manager.

POWER

If your neighbours have also lost power contact ENERGEX.  Otherwise check if the Safety Switch has tripped and if so, reset the switch.  If it trips again, unplug all appliances from power points.  Reset the Safety Switch and plug in appliances one at a time until a faulty appliance is located. Note: If this does not rectify the problem please notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

HOT PLATES

Check if power is connected or check the power box for a tripped switch or blown fuse. Contact us to arrange for professional help.

POOLS

  • The water level is a priority and must be kept at a level to allow water to flow through the skimmer boxe at all times. Failure to do this could result in enormous expenditure to you. No metal objects are to be allowed in the pool as it could cause corrosion marks
  • No animals in the pool as this creates a huge chemical imbalance.
  • Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.
  • Vacuum at least once a week to keep the pool clear of debris.
  • Regular checks of the pump to ensure the motor is working correctly and efficiently. Leaking or pooling water at the pump could mean a cracked casing and will need attention.
  • Even if the pool is maintained for you, it is still part of your responsibility to keep an eye/ear out for any problems.

It is a strict policy of this office that all maintenance requests are submitted by email to your property manager or via your Tenant Portal on PropertyMe.

If it is an urgent repair, please call our office during business hours.


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