Emergency Repairs

Any urgent repairs will be accepted informally however must be confirmed in writing as soon as possible. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter. Some examples are listed below:

• A serious gas leak;
• A burst hot water service;
• A dangerous electrical fault;
• Any fault or damage that causes the premises to be unsafe or not secure.

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency may be at the tenants expense. Other examples of urgent repairs are contained in your lease agreement.

If such repairs are necessary, you must immediately contact our office by email. In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed below:

Smoke Alarm Troubleshooting Videos

Click here for Smoke Alarm Help.

How To Handle Damages During a Storm

Tropical storms are a way of life when living in Queensland, so it is vital to be prepared for the worst situation. The following guidelines are the best points of contact for any emergency you may face in a storm. We cannot stress enough that Contents Insurance is the sole responsibility of the tenant and without it you will be unable to recover any damaged personal belongings in the event of a storm. Click here for some helpful information from the RTA – Residential Tenancies Authority.