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Emergency Repairs

Only URGENT REPAIRS will be accepted first informally but must be confirmed in writing as soon as possible. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter. Some examples are listed below:

  • A serious gas leak;
  • A burst hot water service;
  • A dangerous electrical fault;
  • Any fault or damage that causes the premises to be unsafe or not secure.

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency may be at the tenants expense. Other examples of urgent repairs are contained in your lease agreement.

If such repairs are necessary you must immediately contact our office by email or using the Tenant Portal on PropertyMe. In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed below:

Electrical repairsJim White Electrical07 5479 6122
Plumbing repairsTaps R’ Us1300 782 070
General repairs   Coast Property Works0402 867 163
Smoke AlarmsSmoke Alarm Solutions1300 853 612
Glass House Home Safety1300 856 263
Jim White Electrical07 5479 6122

How To Handle Damages During a Storm

Tropical storms are a way of life when living in Queensland, so it is vital to be prepared for the worst situation. The following guidelines are the best points of contact for any emergency you may face in a storm. We cannot stress enough that Contents Insurance is the sole responsibility of the tenant and without it you will be unable to recover any damaged personal belongings in the event of a storm. Visit the link below for some helpful information from the RTA – Residential Tenancies Authority:

ISSUE

WHO TO CONTACT

CONTACT INFORMATION

Fallen trees, sandbagging, temporary shelter & tarpsSES13 74 68
Dangerous powerlines & loss of powerEnergex13 19 62
Flash floodingSES13 74 68
Minor water damageTaps ‘R’ Us1300 782 070
Road conditions & safetyRACQ13 19 40
Weather conditions/forecastBureau of Meterology (BOM)07 3239 8700

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Property Details

Maintenance Details